Cisco DPC2434 Installation And Operation Manual

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Brand: Cisco

Category: Adapter , Gateway

Type: Installation and operation manual

Model: Cisco DPC2434 , Cisco EPC2434

Pages: 114 (2.66 Mb)

Download Cisco DPC2434 Installation and operation manual

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Warranty and RMA Information
78-4011351-01 Rev B 89
How do you obtain warranty service?
In order to receive warranty service, you must contact your Cisco Customer
Service Center within 30 days after discovering that your cable modem has a
defect in materials or workmanship. Proof of purchase for the cable modem may
be required in order to validate warranty eligibility. If the cable modem requires
service, you will be given a return authorization number and instructions for
shipping the cable modem to Cisco or the location of the nearest Cisco
Authorized Service Provider. You must pre-pay all transportation costs, taxes,
duties and insurance charges incurred for shipment to Cisco or an Authorized
Service Provider, and you must properly pack the cable modem for shipment in
the original packaging or equivalent. You will not be reimbursed for these
expenses. If the cable modem is not insured and the cable modem is lost or
damaged during transit, you are responsible for such loss or damage.
What is not covered by your warranty?
Customer instruction. (Your owner’s manual clearly describes how to install,
adjust, and operate your cable modem. Obtain additional information from your
cable service provider)
Improper installation, maintenance or handling, storage, transportation, testing,
repair or related adjustments
Signal reception problems not caused by your cable modem
Damage from misuse or neglect
Any defect that arises after the original purchaser of the cable modem transfers
the cable modem to a subsequent owner
A cable modem with a trade name or logo other than Cisco
A cable modem that has been modified or incorporated into other products or is
used for institutional or other commercial purposes
A cable modem purchased or serviced outside the U.S.A. and/or Canada
Cosmetic problems or defects resulting from normal wear and tear under
ordinary use, which do not affect the performance or use of the cable modem
Acts of God, such as but not limited to lightning damage
External electrical fault or electrical surges
Service other than by Cisco or a Cisco Authorized Service Provider
Any other cause outside of normal usage parameters
Damage to or loss of any programs or data, or the costs of recovering such
programs or data