Contents
Introduction.................................................................................................................................. 9
What's new.............................................................................................................................................. 9
Revision history ......................................................................................................................................... 9
375445-xx7 (November 2008) ........................................................................................................ 9
375445-xx6 (September 2007) ...................................................................................................... 10
375445-xx5 (June 2006) ............................................................................................................... 10
375445-xx4 (May 2006)............................................................................................................... 11
375445-xx3 (September 2005) ...................................................................................................... 11
Getting started............................................................................................................................ 12
HP ProLiant 100 Series Server troubleshooting information ........................................................................... 12
How to use this guide .............................................................................................................................. 12
Pre-diagnostic steps ................................................................................................................................. 13
Important safety information............................................................................................................ 13
Symptom information ..................................................................................................................... 16
Prepare the server for diagnosis ...................................................................................................... 16
Common problem resolution ........................................................................................................ 17
Loose connections ................................................................................................................................... 17
Service notifications................................................................................................................................. 17
Firmware updates.................................................................................................................................... 17
DIMM handling guidelines ....................................................................................................................... 18
Hard drive guidelines .............................................................................................................................. 18
SAS and SATA hard drive guidelines ............................................................................................... 18
SCSI hard drive guidelines ............................................................................................................. 18
Hard drive LED combinations.................................................................................................................... 19
Hot-plug SCSI hard drive LED combinations ...................................................................................... 19
SAS and SATA hard drive LED combinations..................................................................................... 19
Server updates with an HP Trusted Platform Module and BitLocker™ enabled.................................................. 20
Diagnostic flowcharts .................................................................................................................. 22
Troubleshooting flowcharts ....................................................................................................................... 22
Troubleshooting flowchart reference websites....................................................................................22
Start diagnosis flowchart ................................................................................................................ 24
General diagnosis flowchart ........................................................................................................... 25
Power-on problems flowchart .......................................................................................................... 26
POST problems flowchart ............................................................................................................... 29
Operating system boot problems flowchart ....................................................................................... 31
Server fault indications flowchart ..................................................................................................... 32
Hardware problems .................................................................................................................... 36
Procedures for all ProLiant servers.............................................................................................................. 36
Power problems ...................................................................................................................................... 36
Power source problems .................................................................................................................. 36
Power supply problems .................................................................................................................. 36
UPS problems ............................................................................................................................... 37
General hardware problems..................................................................................................................... 38
Contents 3