Problems with new hardware .......................................................................................................... 38
Unknown problem ......................................................................................................................... 39
Third-party device problems............................................................................................................ 39
Internal system problems .......................................................................................................................... 40
CD-ROM and DVD drive problems...................................................................................................40
Diskette drive problems .................................................................................................................. 41
Drive problems (hard drives and solid state drives) ............................................................................ 42
SD card problems.......................................................................................................................... 44
USB drive key problems ................................................................................................................. 44
Fan problems................................................................................................................................ 44
HP Trusted Platform Module problems .............................................................................................. 46
Memory problems ......................................................................................................................... 46
PPM problems............................................................................................................................... 48
Processor problems........................................................................................................................ 48
Tape drive problems ...................................................................................................................... 49
Graphics and video adapter problems .............................................................................................51
System open circuits and short circuits........................................................................................................ 51
External device problems.......................................................................................................................... 52
Video problems............................................................................................................................. 52
Mouse and keyboard problems....................................................................................................... 53
Audio problems............................................................................................................................. 53
Printer problems ............................................................................................................................ 53
Local I/O cable problems............................................................................................................... 54
Modem problems .......................................................................................................................... 54
Network controller problems........................................................................................................... 56
Expansion board problems ............................................................................................................. 57
Software problems...................................................................................................................... 58
Operating system problems and resolutions ................................................................................................ 58
Operating system problems ............................................................................................................ 58
Operating system updates .............................................................................................................. 59
Restoring to a backed-up version ..................................................................................................... 60
When to Reconfigure or Reload Software ......................................................................................... 60
Linux operating systems.................................................................................................................. 61
Application software problems.................................................................................................................. 61
Software locks up.......................................................................................................................... 61
Errors occur after a software setting is changed................................................................................. 61
Errors occur after the system software is changed .............................................................................. 61
Errors occur after an application is installed...................................................................................... 61
Remote ROM flash problems..................................................................................................................... 62
General remote ROM flash problems are occurring ........................................................................... 62
Command-line syntax error ............................................................................................................. 62
Access denied on target computer ................................................................................................... 62
Invalid or incorrect command-line parameters....................................................................................62
Network connection fails on remote communication ........................................................................... 62
Failure occurs during ROM flash...................................................................................................... 63
Target system is not supported......................................................................................................... 63
System requests recovery method during a firmware update................................................................ 63
Software tools and solutions......................................................................................................... 64
Configuration tools.................................................................................................................................. 64
SmartStart software........................................................................................................................ 64
HP ROM-Based Setup Utility............................................................................................................ 65
Array Configuration Utility.............................................................................................................. 67
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