WHITE PAPER
1
ECG075/0798
July 1998
Prepared by
Management
Solutions Marketing
Compaq Computer
Corporation
CONTENTS
Executive Summary .........1
Introduction.....................3
The Importance of
Service Tools...................3
What is Compaq
Survey Utility...................4
Theory of operation................4
Key Features....................5
On-line Serviceability.............5
Simplified Collection ..............6
Audit Trail .............................6
Remote Insight integration......7
How Compaq
Survey Utility
Works ..............................7
Accessing and Viewing...........7
Collecting and Updating.......11
Transferring and Printing......11
Conclusion ...................12
Specifications ...............13
Compaq Survey Utility
This paper provides an overview of the technology, features and use of Compaq Survey
Utility.
EXECUTIVE SUMMARY
With the complexity of today’s server applications and the criticality of data stored on
servers, maximizing server availability is a requirement in order to maintain the
successful operation of a business. Compaq Survey Utility was designed as a service
tool, in order to deliver enhanced serviceability for Compaq servers, and increase overall
availability.
In addition to robust management tools, service tools can be invaluable in bringing about
the quick resolution of server problems. In order to streamline the service process, and
resolve problems quickly, it is necessary to have the right information available at the
time that a service call is placed. The primary information requirement, and the one that
provides the greatest insight into potential server issues, is the configuration of the
system. Compaq Survey Utility delivers this critical data, and addresses customer
requirements for enhanced service tools and higher server availability through its
comprehensive feature design:
• On-line installation and operation: No requirement to take the server off-line or
reboot the server in order to use Compaq Survey Utility
• Comprehensive configuration capture under a single tool: Gathers detailed hardware
and operating system configuration information under a single tool.
•
Automatic configuration audit trail: Compaq Survey Utility automatically maintains
a configuration history for the server. By storing multiple configuration snapshots
and highlighting changes and differences, the utility is able to provide a detailed
record of the server history.
This combination of features simplifies the service process, and minimizes downtime
experienced by a server. Versions of Compaq Survey Utility are available for Microsoft
Windows NT™ and Novell NetWare, and the utility is supported on all ProSignia and
ProLiant servers.
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