Fabric OS v6.4.1 Release Notes v1.0 Page 10 of 62
Technical Support
Contact your switch supplier for hardware, firmware, and software support, including product repairs and part
ordering. To expedite your call, have the following information immediately available:
1.
1.1.
1. General Information
General InformationGeneral Information
General Information
• Technical Support contract number, if applicable
• Switch model
• Switch operating system version
• Error numbers and messages received
• supportSave
supportSave supportSave
supportSave command output and associated files
o For dual CP platforms running FOS v6.2 and above, the supportsave command gathers
information from both CPs and any AP blades installed in the chassis
• Detailed description of the problem, including the switch or fabric behavior immediately following
the problem, and specific questions
• Description of any troubleshooting steps already performed and the results
• Serial console and Telnet session logs
• Syslog message logs
2.
2.2.
2. Switch Serial Number
Switch Serial NumberSwitch Serial Number
Switch Serial Number
The switch serial number is provided on the serial number label, examples of which are shown here:
FT00X0054E9
The serial number label is located as follows:
• Brocade 4100, 4900, and 7500/7500E — On the switch ID pull-out tab located inside the chassis
on the port side on the left
• Brocade Encryption Switch, VA-40FC, 300, 5000, 5100, and 5300 — On the switch ID pull-out tab
located on the bottom of the port side of the switch
• Brocade 7600 — On the bottom of the chassis
• Brocade 7800 — On the pull-out tab on the front left side of the chassis underneath the serial
console and Ethernet connection and on the bottom of the switch in a well on the left side
underneath (looking from front)
• Brocade 8000 — On the switch ID pullout tab located inside the chassis on the port side on the
left and also on the bottom of the chassis
• Brocade 48000 — Inside the chassis next to the power supply bays
• Brocade DCX — Bottom right of the port side
•
Brocade DCX-4S — Back, upper left under the power supply
