Dell 1320c - Color Laser Printer Safety And Regulatory Information Manual
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Troubleshooting Guide
Basic Printer Problems
Printing Problems
Print Quality Problems
Other Problems
Contacting Service
Basic Printer Problems
Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following:
l The printer power cable is plugged into the printer and a properly grounded electrical outlet.
l The printer power is on.
l The electrical outlet is not turned off at any switch or breaker.
l Other electrical equipment plugged into the outlet are working.
l If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the
problem.
Printing Problems
Problem
Action
Job did not print
or incorrect
characters
printed.
Ensure print media is loaded in the
printer.
Verify the printer is using the correct
page description language (PDL).
Verify that you are using the correct
printer driver.
Ensure you are using the correct
Ethernet, or USB cable and that it is
securely connected to the printer.
Verify that the correct print media size is
selected.
If using a print spooler, verify that the
spooler has not stalled.
Check the printer interface from the Tool
Box menu.
Determine the host interface you are
using. Print a Device Settings page to
verify that the current interface settings
are correct.
Print media
misfeeds
or multiple feeds
occur.
Ensure the print media you are using
meets the specifications for your printer.
See "Print Media Supported" for more
information.
Flex print media before loading it in any
of the sources.
Ensure the print media is loaded
correctly.
Ensure the width and length guides on
the print media sources are adjusted
correctly.