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Dell 1230c User's Manual

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Troubleshooting | 31

troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

• Tips for avoiding paper jams

• Clearing paper jams

• Solving other problems

TIPS FOR AVOIDING PAPER JAMS

By selecting the correct media types, most paper jams can be avoided.

• See "Changing the size of the paper in the paper tray" on page 20.

Ensure that the adjustable guides are positioned correctly.

• Do not overload the tray. Ensure that the paper level is below the paper

capacity mark on the inside of the tray.

• Do not remove paper from the tray while your printer is printing.

• Flex, fan, and straighten paper before loading.

• Do not use creased, damp, or highly curled paper.

• Do not mix paper types in a tray.

• Use only recommended print media. (See "Setting the paper size and

type" on page 22.)

• Ensure that the recommended side of the print media is facing up in the

tray.

CLEARING PAPER JAMS

If a paper jam occurs, the status LED on the control panel lights red. Find

and remove the jammed paper.

To resume printing after clearing paper jams, you must open and close the

front cover or rear cover.

If paper is jammed in the paper feed area, follow the next steps to release

the jammed paper.

1. Pull the tray out of the printer and remove the jammed paper.

If you cannot find the jammed paper, go to the next step.

2. To remove the jammed paper, open the rear cover.

3. Carefully remove the paper by pulling in the direction as shown below.

Most of the jammed paper can be removed in this step.

If you cannot find the jammed paper, or if there is any resistance

removing the paper, stop pulling and go to the next step.

To avoid tearing the paper, pull the jammed paper out gently and

slowly. Follow the instructions in the following sections to clear the

jam.

If the paper tears, ensure that all of the paper fragments are removed

from the printer.