Dell AC411 User's Manual
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Troubleshooting the Dell Bluetooth Speakers
If you have problems with your speaker system
COMMON SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
Speakers are powered on but the
power-status light is off.
- If the power-status light is off,
check if the wall socket is working.
Connect the speakers to a different
wall socket and try again.
- Make sure the power adapter is
connected to the speakers.
- The power adapter has failed and
needs to be replaced.
The power-status light is on but
the speakers are not working in the
Aux-in mode.
- Make sure the Aux-in cable is
connected to the Aux-in port and
bluetooth LED is turned off. Reseat
the Aux-in cable and try again.
The power-status light is on but
the speakers are not working in the
bluetooth mode.
- Make sure that the bluetooth on
your device is turned on.
- Make sure the Bluetooth LED is
blinking blue on the remote
control.
- Pair the speaker with your
computer again.
Speakers are not functioning
properly / No sound from the
speakers
The speakers are not appearing in
the Devices and Printers list in the
operating system.
- Restart the speakers.
- Pair the speaker with your
computer again.
Distorted sound in AUX-in mode - Remove any obstructions
between the speakers and the user.
- Make sure the Aux-in cable is
connected firmly to the woofer and
your computer.
- Set the volume control on the
remote control to fifty percent.
- Decrease the volume level in the
application program.
- Clean and reseat all the cables.
- Test the speakers on another
audio source for example a
portable music player.
- Ensure no loose objects are
touching the speaker.
Sound from the speakers is
distorted
Distorted sound in Bluetooth
mode
- Remove any obstructions
between the speakers and the user.
- Set the volume control on the
remote control to fifty percent.
- Clean and reseat all the cables.
- Test the speakers on another
audio source for example a
portable music player.
- Reduce the bass using the remote
control
- Ensure no loose objects are
touching the speaker.
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