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• Dell Axim 500GB Portable External Hard Drive USB 3.0 User's Manual

Dell Axim 500GB Portable External Hard Drive USB 3.0 User's Manual

Download Operation & user’s manual of Dell 1TB Portable External Hard Drive USB 3.0 Tablet for Free or View it Online on All-Guides.com.

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Troubleshooting 11

Troubleshooting

This section is designed to walk you through troubleshooting steps in order to

identify solutions to commonly experienced issues with USB-connected

external drives.

Issues and Solutions

Steps Symptom Solution

1 Drive is not recognized by

the system.

a

Check the USB connection.

Disconnect and re-connect to a

different USB port.

b

Check the connection between the

USB 3.0 adapter and the drive. The

hard drive LED should turn on if

the hard drive is receiving adequate

power.

c

Check the USB 3.0 data cable, or try

using an alternate cable.

2 Slow data transfer rate Ensure that the drive is connected to a USB 3.0

port. Refer to the user guide of your computer

manufacturer to determine the location of the

USB 3.0 ports on your computer.

3 AutoPlay not popping up

a

Check the AutoPlay settings in

Windows.

b

Open

AutoPlay

by clicking the

Start

button, and then clicking

Control

Panel

. In the search box, type

autoplay, and then click

AutoPlay

in

the options.

c

To turn AutoPlay on, select the

Use

AutoPlay for all media and devices

checkbox.

HardDrive.book Page 11 Thursday, September 20, 2012 2:30 PM