Viking ACD-10 Manual
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Brand: Viking
Category: Media Converter , Telephone Accessories , Telephone System
Type: Technical practice for Viking ACD-10
Pages: 9 (0.24 Mb)
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Now Every Call Center and Small Business
Can Afford a Fully Featured Call Distributor
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• ACD, UCD, hunt group and ring group protocols
• Does not require a KSU, PABX, ring generator
or remote displays
• Three custom recordings stored in non-volatile
memory (no batteries required):
- Day Greeting
- Pacifier Message
- Night Greeting
• Call screening option
• Custom ringing
• Intercom, transfer, camp-on and 3-way calling
• Night mode
• Local and remote recording
• Detects and regenerates CPC signals
• Directed call pick-up
• Statistics available through RS-232 port
• Carbon handset for local recording included
• Expandable to 10 agents
• Optional manager’s display available
Power: 120V AC/15V AC 2.2A, UL listed adapter provided
Dimensions: 483mm x 305mm x 44mm (19” x 12” x 1.75”)
Shipping Weight: 3.4 kg (7.5 lbs)
Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95%
non-condensing humidity
Station Loop Length: 1.5 km (5000 ft) maximum at 24 awg
twisted pair
Station Talk Battery Voltage: 40V DC 26mA
Station Ring Voltage: 90V AC @ 20 Hz (nominal)
Hookswitch Flash Timing Range: 150ms - 900ms
Internal Digital Announcer/Recorder: 1
Message Lengths: Day message - 30 seconds, Night message
- 60 seconds, Pacifier message - 10 seconds
Announcement Sampling Rate: 64K (equivalent)
Intercom Paths: 2
Dial Tone with DTMF Receiver: 1
Camp-On Calls: Up to 2 calls per station
Audio Loss: 2 dB from trunk to station
Connections: (1) RJ-21X female jack, (2) 3.5mm (1/8”) audio
jacks, (1) carbon handset jack, (1) 9-pin RS-232 jack
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TECHNICAL
TECHNICAL
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The ACD-10 is a stand
alone call distributor
that will distribute calls
from up to 10 incoming
C.O./PABX lines to up
to 6 individual agents.
Calls will be distributed by either ACD (Automatic Call
Distributor), UCD (Uniform Call Distributor), hunt group or ring group protocols.
If an agent is not available, the ACD-10 can be programmed to answer calls, play an announce-
ment, and place the call on hold for the first available agent. Custom
ringing indicates to the agent that the call has been answered by the
ACD-10.
Basic phone system features are also provided by the ACD-10 such as
transfer, paging, intercom, 3-way call-
ing, as well as a RS-232 call statistics
output.
ACD-10
ACD-10
Automatic Call
Distributor
April 16, 2002
• Call centers
• Sales departments
• Field service departments
• Technical support departments
• Small businesses
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