Viking SO-24A User Manual

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Brand: Viking

Category: Adapter , Kitchen Appliances , Security Sensors

Type: Technical practice for Viking SO-24A

Pages: 8 (0.33 Mb)

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SO-24A
SO-24A
Service
Observation Unit
February 15, 2005
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TECHNICAL
TECHNICAL
The SO-24A allows supervisors to silently monitor
employee phones without disrupting the activity at
their workstation. The information gathered may be
used for quality purposes, to train, motivate even
assist customer service and telemarketing represen-
tatives.
A supervisor may enter the conversation by dialing a
.” A cassette recorder output permits automatic or
manual recording of conversations (see page 6,
Operation sections D and E).
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Power: 120V AC/13.8V AC 1.25mA, UL listed adapter provided
Dimensions: 210mm x 159mm x 45mm (8.25” x 6.25” x 1.75”)
Shipping Weight: 1.36 kg (3 lbs)
Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95%
non-condensing humidity
Talk Battery: 40V DC
Connections: (1) RJ21X, (1) 3.5mm (1/8”) audio jack and cable,
(1) 2.5mm (3/32”) control jack and cable, (2) RJ-14 type multi-
module interconnect and interconnect cord
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The SO-24A features improved audio and can now be easily expanded to 240 stations by
installing additional 24 line units. The SO-24A can be programmed with a 2, 3 or 4 digit dial
up code to match station extension numbers (see page 6, Operation section B).
Add Silent Observation to Most
Phone Systems
• Telemarketing Centers
• Direct Sales Outlets
• Travel Agencies
• Customer Service Departments
Airline Employment Services
• Collection Agencies
• Credit Bureaus
• Insurance Companies
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• 24 station capacity can be expanded to 240
stations at any time
• Compatible with analog PABX/KSU stations
• Configurable for digital phones (requires the
SO-24 AK and a dedicated pair of wires between
the handset and
the SO-24A)
• Monitor stations from an unused phone
system line input or to a dedicated single
line phone
Add remote observing with a RAD-AMP Remote
Access Device
• Built-in talk assist (dial )
• Dial up code can be programmed to match the
phone system’s station or extension numbers
• Cassette recorder output with automatic or Touch
Tone control
(see page 6, Operation sections D & E)
Automatic gain control equalizes in and outbound
conversation levels
• Call progress tones for observing supervisor
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Need More Information on the SO-24 AK?
Call (715) 386-4345 and select 819.
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Need More Information on the RAD-AMP?
Call (715) 386-4345 and select 415.