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Sony PCWA-DE30 Instruction Manual

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PCWA-DE30

Sony Corporation ©2003 Printed in Japan

4-676-913-11(1)

Wireless LAN Converter

(IEEE 802.11g: 2.4 GHz/54 Mbps)

Troubleshooting Guide

This document provides solutions to common problems

encountered with the Wireless LAN Converter.

Please refer to this guide before contacting Sony

Customer Information Services.

Case 1 When starting the Converter Setup Utility, the

message “Converter not detected. Do you want to

see Online Help?” or “Failed to scan the Wireless

Converter. Make sure the network cable is

plugged in to the Ethernet port and the Wireless

Converter is turned on. Do you want to see Online

Help?” appears.

1 Is the Wireless LAN Converter connected correctly to the

computer?

Check the connections between the Wireless LAN Converter and computer, the Wireless Unit and

Power Unit, and the Power Unit and power outlet.

z Hints

• When power is supplied to the Wireless LAN Converter, the STATUS indicator is lit or flashing. However,

if the indicator is set to OFF in the Wireless LAN Converter Setup Page, the indicator only operates in

special cases.

• When the Wireless LAN Converter is connected to a computer or other device, the LINK/ACT indicator

flashes. For details about the location of the LINK/ACT indicator, refer to the separate Read This First.

2 Is the Ethernet device inside the computer enabled?

Check whether the Ethernet device inside the computer is enabled.

Windows Me models

1

Right-click “My Computer” on your desktop, and click “Properties” on the shortcut

menu that appears.

2

In the “System Properties” dialog box, click the “Device Manager” tab.

3

Double-click “Network

adapters” to display a list of

adapters, and verify that the

Ethernet adapter you are using

is enabled.

z Hint

You can also display detailed

information by right-clicking your

adapter and clicking “Properties” on

the shortcut menu that appears.

Continued on next page

3 If the computer connected to the Wireless LAN Converter is

running the Windows XP operating system, is the “Internet

Connection Firewall” function enabled?

If the “Internet Connection Firewall” function is enabled, communication may not be possible.

Follow the procedure below to check and/or change the settings.

1

Click “Start”, and then click “Control Panel”.

2

In “Control Panel”, double-click “Network Connections”.

Note

If “Network Connections” does not appear, click “Switch to Classic View”.

3

In the “Network Connections” window, right-click the Wireless Network Connection

icon that you want to use, and click “Properties”.

4

Click the “Advanced” tab and (if selected) clear the “Protect my computer and

network by limiting or preventing access to this computer from the Internet” check

box.

5

Click “OK”.

z Hint

Refer to Windows XP Help for details about the “Internet Connection Firewall” function.

Note

Make sure that you take appropriate security measures when the “Internet Connection Firewall”

function is disabled. Except when configuring the Wireless LAN Converter or Access Point, it is

strongly recommended that you enable the “Internet Connection Firewall” function at all times.

4 When using virus scanning or network security software, is a

personal firewall function enabled?

Virus scanning and network security software sometimes include a function called a “personal

firewall” designed to prevent illegal access by outside entities. Depending on the software, the

security level of this function may be initially set to a high level. If this high security level is in

effect, it may be impossible to connect to a network. In this case, lower the security level to allow

the network connection. For details, refer to the instruction manual and Help of your software.

5 If the computer connected to the Wireless LAN Converter is

running the Windows XP operating system, is the Ethernet

interface set up to act as a network bridge?

Confirm that the Ethernet connection is not acting as a network bridge.

1

Click “Start”, and then click “Control Panel”.

2

In “Control Panel”, double-click “Network Connections”.

Note

If “Network Connections” does not appear, click “Switch to Classic View”.

3

Confirm that the Ethernet network connection is not acting as a network bridge.

4

If the Ethernet network connection is configured as a network bridge, right-click the

local area connection icon, and click “Remove from Bridge”.

z Hint

If “Remove from Bridge” does not appear on the shortcut menu, the Ethernet connection is not acting as

a network bridge.

Power cord

Power Unit

Wireless Unit

Wireless Unit cable

Ethernet cable

(not included)

•When starting the Converter Setup Utility, the message

“Converter not detected. Do you want to see Online Help?” or

“Failed to scan the Wireless Converter. Make sure the network cable is

plugged in to the Ethernet port and the Wireless Converter is turned on.

Do you want to see Online Help?” appears................................... Case 1

•When starting the Converter Setup Utility, the message

“Failed to open Converter Setup Page. Do you want to see

Online Help?” appears. ................................................................. Case 2

•When starting the Converter Setup Utility,

the “IP Address Setup” dialog box appears................................... Case 3

•Cannot display the Wireless LAN Converter Setup Page with

the Converter Setup Utility. ........................................................... Case 4

•On the Wireless LAN Converter Setup Page, the Encryption

(WEP) key input field cannot be used. .......................................... Case 5

• The STATUS indicator is slowly flashing white, but communication

with the Access Point is not possible. ........................................... Case 6

•Unable to connect after the Access Point settings

are changed. ................................................................................. Case 7

•Unable to connect after the access control

(MAC address filtering) of the Access Point is enabled. ............... Case 8

• The time is not correct even after specifying an NTP

server (Time server). ..................................................................... Case 9

•Cannot communicate with a device other than the computer

used for setup................................................................................

Case 10

• Forgot settings or want to reset. ....................................................

Case 11

•What are the factory default settings? ...........................................

Case 12

•What are the STATUS indicator functions?...................................

Case 13

•What are the Wireless LAN Converter functions

and how can I make advanced settings? ......................................

Case 14

The Troubleshooting Guide of the Converter Setup Utility is also part of Help. To display Help, click

“Start”, point to “Programs” (when using the Windows XP operating system, select “All Programs”),

point to “Wireless LAN”, and then “Converter Setup Help”.

Instructions for using the Wireless LAN Converter Setup Page can be found in Help that appears when

clicking

.

Windows 2000, Windows XP models

1

With the Windows 2000 operating system, click “Start”, point to “Settings”, and click

“Network and Dial-up Connections” to open the “Network and Dial-up Connections”

window.

With the Windows XP operating system, click “Start”, and then click “Control Panel”.

In “Control Panel”, double-click “Network connections”.

2

Right-click the Wireless

Network Connection

icon to be connected

and click “Enable” if it is

available on the menu.

(The illustration shows

the Windows XP

operating system

window.)