Hewlett-Packard M3035 - LaserJet MFP B/W Laser Service Manual
Download Service manual of HP M3027 - LaserJet MFP B/W Laser All in One Printer, Cooktop for Free or View it Online on All-Guides.com.
Brand: HP
Category: All in One Printer , Cooktop , Printer
Type: Service manual
Model: HP M3027 - LaserJet MFP B/W Laser , HP M3035
Pages: 368 (12.5 Mb)
6. Can you print from a program?
YES
Go to step 7.
NO
The job will not print.
●
If the job will not print, and a message appears on the control-panel display, see
Control-panel
messages on page 201.
●
By using the computer, check to see if the device has been paused. Press Stop to continue.
●
If the device is on a network, print a configuration page. (See
Use information pages
on page 45.) If an HP Jetdirect print server is installed, a Jetdirect page also prints. Check the
Jetdirect configuration page to verify that the network protocol status and settings are correct for
the device.
●
If the device is on a network, check that you are printing to the correct device. To verify that no
network problem exists, connect the computer directly to the device
●
Check the interface cable connections. Disconnect and reconnect the cable at the computer and
the device.
●
Test the cable by trying it on another computer.
●
Make sure that the print job is being sent to the correct port (LPT1 or network printer port, for
example).
●
Make sure that you are using the correct printer driver. (See the user guide.)
●
Reinstall the printer driver. (See the getting started guide.)
●
Check that the computer port is configured and working correctly. (Try connecting another device
to that port and printing.)
●
If you are using the PS driver to print, set Print PS Errors (on the General Print Behavior
submenu of the Device Behavior menu), to On and then try again to print the job.
●
Make sure that Personality (on the General Print Behavior submenu of the Device
Behavior menu) is set to Auto.
●
You might be missing a device message that could help you solve the problem. On the Warning/
Error Behavior submenu (of the Device Behavior menu) at the device control panel,
temporarily turn off the Clearable Warnings and Auto-Continuable Events settings. Then try
again to print the job.
A PS error page or list
of commands prints.
●
The device might have received a nonstandard PS code. For this print job, set the
Personality (on the General Print Behavior submenu of the Device Behavior menu) to PS.
After the job has printed, return the setting to Auto.
●
Make sure that the print job is a PS job, and that you are using the PS driver.
●
The device might have received PS code although it is set to PCL. Set Personality (on the
General Print Behavior submenu of the Device Behavior menu) to Auto.
198 Chapter 6 Troubleshooting ENWW