Enclosure troubleshooting 58
Procedures: External DVD-ROM troubleshooting
CAUTION: Some troubleshooting procedures require powering down an entire enclosure. To
avoid possible data loss, always secure permission before powering down an enclosure.
CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight
Display shows a firmware update in progress. During this activity, the Insight Display displays
the Firmware Update screen with the Lock icon and the firmware update progress bar.
Step External DVD-ROM troubleshooting action and verification
Step 1 Action
Test the DVD-ROM drive connections:
1 Verify that the DVD-ROM drive USB cable is plugged into the active OA USB
connector.
2 Verify that power is connected to the DVD-ROM drive.
3 Press the DVD-ROM drive eject button.
4 Check the status of the DVD-ROM drive LEDs.
5 Verify that the media tray is extended.
Verification
If no indication of power to the DVD-ROM drive exists and the Insight Display does not
detect a DVD-ROM drive, then continue to the next step.
If the DVD-ROM drive tray opened, and the Insight Display Health Summary DVD-ROM
status is gray, continue to step 1 of "Procedures: Enclosure DVD-ROM troubleshooting
(on page 52)."
Step 2 Action
Replace the DVD-ROM drive power supply with a known-working power supply, and
then retest the DVD-ROM drive connections.
Verification
If the Insight Display Health Summary screen detects a DVD-ROM drive, then the repair
is complete.
If the Insight Display Health Summary screen does not detect a DVD-ROM drive,
continue to the next step.
Step 3 Action
Replace the USB cable with a known-working cable, and then retest the DVD-ROM drive
connections.
Verification
If the Insight Display Health Summary screen detects a DVD-ROM drive, then the repair
is complete.
If the Insight Display Health Summary screen does not detect a DVD-ROM drive,
continue to the next step.
Step 4 Action
Replace the DVD-ROM drive with a known-working DVD-ROM drive, and then then
retest the DVD-ROM drive connections.
