Hewlett-Packard Color LaserJet 1500 Service Manual
Download Service manual of HP 1500 All in One Printer, PDA for Free or View it Online on All-Guides.com.
Brand: HP
Category: All in One Printer , PDA , Printer
Type: Service manual for HP 1500
Pages: 312 (14.61 Mb)
208 Troubleshooting Q2488-90901
5 Verify that you have installed the correct printer driver. Check the program to make sure that
you are using an HP color LaserJet 1500 series printer or
HP color LaserJet 2500 series printer driver.
6 Use the printer-driver properties to check the assigned port.
7 Print a page from the Toolbox (Windows 98 and later only).
a If the page prints, then the problem is with the printer driver. Try using one of the other
printer drivers. Or, uninstall the printer driver (see the user guide) and reinstall it (see the
getting started guide).
b If the page does not print, then the problem is with the computer or the program.
8 Print a short document by using a different program that has worked in the past. If this
solution works, then the problem is with the program you are using. If this solution does not
work (the document does not print) complete these steps:
a Try printing the job from another computer that has the printer software installed.
b If you connected the printer to the network, connect the printer directly to a computer by
using a parallel cable (HP color LaserJet 2500 series printers only) or USB cable.
Redirect the printer to the proper port, or reinstall the software and select the new
connection type you are using.
9 If the problem is still not resolved, see “Solving general printing problems” on page 209.
Checking the network
It is recommended that you use the HP color LaserJet 1500 series printer or
HP color LaserJet 2500 series printer CD-ROM to install and set up the printer on a network.
Note The HP color LaserJet 1500 series printer works only with the
HP color LaserJet 1500 printer driver.
Follow these steps to see if the problem is caused by the network.
● When the Configuration page printed, an HP Jetdirect configuration page should have
printed if an HP Jetdirect print server card (HP color LaserJet 2500 series printers only) is
installed. (If these pages do not print in your language, see “Troubleshooting tools” on
page 224.) Verify that all network settings are properly configured.
● See the HP Jetdirect Print Server Administrator’s Guide, which can be installed from the
View Documentation or User Documentation sections on the printer CD-ROM.
● Contact the network administrator for assistance.