Hewlett-Packard Color LaserJet 1500 Service Manual
Download Service manual of HP 1500 All in One Printer, PDA for Free or View it Online on All-Guides.com.
Brand: HP
Category: All in One Printer , PDA , Printer
Type: Service manual for HP 1500
Pages: 312 (14.61 Mb)
ENWW 6 Troubleshooting 209
Solving general printing problems
In addition to the problems listed in this section, see “Solving common Macintosh problems” on
page 214 if you are using a Macintosh computer, and see “Solving PostScript (PS) errors” on
page 213 if you are using several printer languages.
Table 28. Solving general printing problems
Symptom Possible Cause Solution
The print job is
extremely slow.
The job might be very complex (for
example, if it contains graphics).
● Wait for the job to print.
● Reduce the complexity of the page or try adjusting the print-
quality settings. If this problem occurs frequently, add memory
to the printer.
The maximum speed is 16 ppm in
black and 4 ppm in color and cannot
be exceeded even when more
memory is added.
Wait for the print job to finish.
Printing speeds might be
automatically reduced when printing
special-size media.
Wait for the print job to finish.
In the printer driver, the Type or Size
is set incorrectly for the media in the
printer.
● If you are printing on heavy paper, the Type or Size should be
set to a heavy paper setting. The printer prints more slowly to
provide better quality. Wait for the job to print.
● If you are not printing on heavy paper, set Type or Size in the
printer driver to plain paper.
● In the default settings for this printer, click the Paper tab and
make sure that Type is set to plain paper. You can override this
setting from the printer driver when you print on heavy paper.
An issue might exist with the driver.
● If you are printing using a PCL driver, print using the PS driver,
or vice versa (HP color LaserJet 2500 series printers only).
The printer pulls
paper or print media
from the wrong tray.
The Source (tray) selection might be
incorrect.
● For Windows, make sure that the Source is selected from the
Print dialog box (which is part of the program) if possible or in
the printer driver. If you select the Source in the printer driver
and then select a different Source in the Print dialog box, the
Source setting in the printer driver changes to match the
Source setting in the Print dialog box.
● For Macintosh, set the Source in the Print dialog box.
● Remove any media from other trays to make the printer select
from the tray you want, and then press (G
O).
The Type or Size setting does not
match the size of paper or print media
loaded in the tray.
Using the embedded Web server, change the Type or Size setting
for the tray to match the size of print media that is loaded.
Media is loaded in tray 1. Remove any media from tray 1. The printer pulls from tray 1 if you
did not specify a tray that had a compatible size or type loaded and
tray 1 is unconfigured.