Hewlett-Packard Color LaserJet 1500 Service Manual
Download Service manual of HP 1500 All in One Printer, PDA for Free or View it Online on All-Guides.com.
Brand: HP
Category: All in One Printer , PDA , Printer
Type: Service manual for HP 1500
Pages: 312 (14.61 Mb)
214 Troubleshooting Q2488-90901
Solving common Macintosh problems
In addition to the problems listed in “Solving general printing problems” on page 209, this section
lists problems that can happen only when using the Mac OS, versions 9.1 to OS X.
Note HP color LaserJet 1500 series printers support Mac OS 9.x, OS X.1, and OS X.2.
Symptom Possible Cause Solution
Problems in the Chooser
The printer driver
icon does not appear
in the Chooser (when
using Mac OS,
version OS X).
The software was not installed
correctly.
The LaserWriter driver should be present as a part of the Mac OS.
Make sure that the LaserWriter driver is in the Extensions folder
within the systems folder. If not, install the LaserWriter driver from
your Mac OS CD-ROM.
The interface cable might not be of
high quality.
Make sure that you are using a high-quality interface cable.
An incorrect network might be
selected.
Make sure that the printer is on the correct network. Select the
Network or AppleTalk Control Panel from Control Panels in the
Apple menu and then select the correct network.
The printer name
does not appear in
the Select a
PostScript Printer
box in the Chooser
(HP color LaserJet
2500 series printers
only).
The printer might not be ready. Make sure that the cables are connected correctly, the printer is on,
and the Ready light is on.
The correct printer driver might not be
selected.
Make sure that the correct printer driver has been selected in the
Chooser (for example, LaserWriter).
An incorrect zone might be selected. If the printer resides on a network that has multiple zones, make
sure that the correct zone is selected in the AppleTalk Zones box
in the Chooser.
The PS driver might not be installed. Verify that the PS driver is installed.
The printer might not be selected in
the Chooser.
Print a Configuration page to make sure that the printer has been
selected in the Chooser. [Simultaneously press (G
O) and
(C
ANCEL JOB) on the printer.] Check the AppleTalk name of the
printer that appears on the Configuration page.
AppleTalk might be off. Make sure that AppleTalk is on. (The button next to Active is
selected in the Chooser.) You might need to restart the computer to
activate the change.
The printer driver
does not
automatically set up
the selected printer
even though you
clicked Auto Setup
in the Chooser.
Reinstall the printer software. See the getting started guide.
Printing Errors
A print job was not
sent to the printer
that you wanted.
Another printer with the same or
similar name might have received
your print job.
● Check the AppleTalk name of the printer that appears on the
Configuration page.
● Make sure that the cables are connected correctly, the printer is
on, and the Ready light is on.
You cannot use the
computer while the
printer is printing.
Background Printing has not been
selected.
For LaserWriter 8.6 and later: Turn Background Printing on by
selecting Print Desktop on the File menu and then clicking
Background Printing.