Solving general wireless networking problems
For most wireless printing problems, the first step is to try printing a configuration page. To
print a configuration page, when the printer is in the Ready state, press and hold the G
O
button until the Ready light starts blinking. For more information, see Configuration page.
If the configuration page does not print, verify the following:
● Printer is set up and powered on
● Print cartridges are installed correctly
● Printer is on and the paper tray is loaded
● Printer is free of paper jams
● Network connections are secure
● Cable connections are secure
● Printer covers are closed
If any of the above are problems, see the HP LaserJet 1022 Series Printer User Guide.
If the configuration page does print, you can begin to solve the problem by checking the
Wireless light, as described below.
Check the Wireless light
Look at the printer's Wireless light. If the Wireless light is off, wireless networking has been
disabled. Verify the printer’s network settings match the network settings (see
Printer has the
wrong wireless network settings.) Then, verify the following:
● An Ethernet cable is not connected to the printer. Connecting an Ethernet cable to the
printer automatically turns off the wireless radio. Unplug the cable.
If the Wireless light is on, try reprinting the document, then look at the printer's Ready light.
If the Ready light is flashing, the printer’s wireless communications feature is working
correctly.
If the Wireless light is on steadily, the wireless radio is functioning, but the printer and the
computer cannot communicate.
● The printer's network settings do not match the settings for your network. See
Printer
has the wrong wireless network settings.
● The computer might be set to the wrong wireless profile. See
Computer's wireless card
is set to the wrong wireless profile.
● A personal software firewall might block communication between the printer and the
computer. See
Radio signal is weak.
26 Chapter 3 Problem solving ENWW
