HP 1500 Series Use Manual
Download Operation & user’s manual of HP 1500 All in One Printer, PDA for Free or View it Online on All-Guides.com.
Brand: HP
Category: All in One Printer , PDA , Printer
Type: Operation & user’s manual
Model: HP 1500 , HP 1500L - Color LaserJet Laser Printer , HP Q2489A - Color LaserJet 1500 Laser Printer
Pages: 130 (3.09 Mb)
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92 Problem solving and maintenance ENWW
HP policy on non-HP supplies
Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or
remanufactured. Because they are not HP products, HP cannot influence their design or control
their quality. Service or repairs required as a result of using a non-HP supply will not be covered
under the printer warranty.
When you insert a supply into the printer, the printer will inform you if the supply is not a genuine
HP supply. If you insert a genuine HP supply that has reached the low state from another HP
printer, the printer identifies the supply as non-HP. Simply return the supply to the original printer
to reactivate HP features and functionality.
Resetting the printer for non-HP supplies
When you install a non-HP print cartridge or imaging drum, the light next to the print cartridge or
imaging drum you replaced blinks and the Attention light is on. You must press (C
ANCEL JOB)
the first time you install this non-HP supply. The status lights will not indicate when this type of
supply is low or empty.
CAUTION The printer will not stop printing when this type of supply is empty. Printer damage could occur if
the printer prints with an empty print cartridge or imaging drum. See “Hewlett-Packard limited
warranty statement” on page 94 and “Limited warranty for the print cartridges and imaging drum”
on page 95.
HP fraud hotline
Call the HP fraud hotline if the supplies status lights or the Status and Alerts page in the
HP color LaserJet 1500 toolbox indicates that the print cartridge or imaging drum is not an
HP print cartridge and you think that it is genuine. HP will help determine if the product is
genuine and take steps to resolve the problem.
Your print cartridge or imaging drum might not be a genuine HP one if you notice the following
issues:
● You are experiencing a high number of problems with the print cartridge or imaging drum.
● The print cartridge or imaging drum does not look like it usually does (for example, the pull
tab or the box is different).
In the United States, call toll-free: 1-877-219-3183.
Outside the United States, you can call collect. Dial the operator and ask to place a collect call to
this telephone number: 1-770-263-4745. If you do not speak English, a representative at the HP
fraud hotline who speaks your language will assist you. Or, if someone who speaks your
language is not available, a language line interpreter will connect approximately one minute after
the beginning of the call. The language line interpreter is a service that will translate between you
and the representative for the HP fraud hotline.