ENWW Understanding printer messages 91
TYPE MISMATCH
TRAY [XX]=[TYPE]
alternates with
Ready
For help press
The system detected a different
type of media from the type
specified for the tray in the paper
path coming from tray
XX.
1 Verify that the correct media is
loaded in the tray.
2 Check the driver settings to
make sure that the expected
media type is selected.
3 Check the media-type settings
on the printer control panel to
make sure that the printer is set
for the media type that is in the
tray.
4 Refer to the printer software
online Help for more
information.
USE TRAY [XX]
[TYPE] [SIZE]
alternates with
To change press /
To continue press
The printer did not detect the type
and size of media requested. The
message shows the most likely type
and size available and the tray in
which they are available.
Press (SELECT button) to
accept the values in the message,
or use (U
P button) and
(DOWN button) to scroll through the
available choices.
10.XX.YY SUPPLIES
MEMORY ERROR
For help press
An error has occurred in one or
more of the printer’s supplies.
Values of
XX and YY are listed
below:
XX
00 = memory is defective
01 = memory is missing
YY
00 = black print cartridge
1 Turn the printer power off, and
then turn the printer power on to
clear the message.
2 If the message persists, contact
an HP-authorized service or
support provider (see
“Contacting HP” on page 123).
13.XX.YZ JAM IN
[LOCATION]
A jam has occurred in the specified
location.
Remove jammed media from the
specified location. (See “Clearing
jams” on page 97.)
If the message persists after all
jams have been cleared, a sensor
might be stuck or broken. Contact
an HP-authorized service or support
provider (see “Contacting HP” on
page 123).
20 INSUFFICIENT MEMORY
alternates with
To continue press
The printer received more data than
can fit in its available memory. You
might have tried to transfer too
many macros, soft fonts, or complex
graphics.
Press (SELECT button) to print
the transferred data (some data
might be lost), and then simplify the
print job or install additional
memory. (See“Installing memory”
on page 165.)
21 PAGE TOO COMPLEX
alternates with
To continue press
The data (dense text, rules, raster
or vector graphics) sent to the
printer was too complex.
1 Press (SELECT button) to
print the transferred data.
(Some data might be lost.)
2 If this message appears often,
simplify the print job or install
additional memory. (See
“Installing memory” on
page 165.)
Message Description Recommended action
