HP DeskJet 300 series Technical Support Information
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Category: All in One Printer , Calculator , Desktop , Digital Camera , Printer , Switch
Type: Technical support information
Model: Dell DeskJet 300 series , HP Deskjet 320 , HP DeskJet 300 series
Pages: 202 (2.22 Mb)
Download Dell DeskJet 300 series Technical support information
6-24 Problem Resolution
Table 6-7. Possible Causes for Paper Jams
Possible Cause Solution
Paper is out-of-specification
Use paper that meets the specifications listed in chapter 1. However, some paper that
meets the specifications listed in chapter 1 will not produce satisfactory results in an HP
DeskJet 300 Series printer. If this is the case, try a different brand of paper.
IN tray is too full
Make sure that the stack of paper in the IN tray is no more than 0.2 inch (5 mm) high.
Paper is too long
• Use only media sizes recommended in chapter 1.
• Do not use continuous Z-fold paper in the printer.
Paper is not loaded correctly
If using the optional sheet feeder, make sure the paper is not buckled. For more
information, see “Loading Media in the Sheet Feeder” in chapter 3.
Obstructions block
the paper path
Look for obstructions in the paper path, both within the sheet feeder and within the printer
itself. Open the access door and verify that the paper path within the printer is clear of any
obstructions. Then lift the printer out of the sheet feeder and look for obstructions in the
feeder.
Either the printer or
the sheet feeder
may be faulty
• If paper feeds properly through the printer but jams with the sheet feeder, the sheet
feeder may be damaged. Try reinstalling the printer on the sheet feeder and reloading
paper in the sheet feeder. If the sheet feeder continues to have problems feeding paper
into the printer, return the sheet feeder for repair.
• If paper does not properly feed through the printer manually,
without the sheet feeder
installed
, the printer may be faulty.