User’s Guide 11–8
Troubleshooting
Bluetooth
For more information on Bluetooth, refer to Chapter 8, “Using
Bluetooth.”
Problem Solution
I cannot discover
another device.
• Be sure Bluetooth is turned on.
• Move closer to the device.
• Be sure you have not limited your ability to see devices.
• Be sure the device you are attempting to connect to is on
and allows access to being discovered by other devices.
I can see other
devices, but I
cannot connect
or exchange
data with them.
• Be sure Bluetooth is turned on.
• Move closer to the device.
• Be sure the other device has not restricted your access.
• Try initiating pairing from the other device. Some
Bluetooth-enabled device can only initiate pairing and
cannot respond to pairing requests from other devices.
Other devices
cannot find or
connect to my
device.
• Be sure Bluetooth is turned on.
• Move closer to the device.
• Be sure you have not restricted other devices from
finding yours.
• Check your Bluetooth settings to ensure you have
allowed your device to be discovered and others to
connect.
Other devices
do not receive
my correct
business card
information.
• Be sure you have correctly set up your business card
information in Bluetooth Settings.
•Check Bluetooth Settings to be sure you have not
restricted this function.
The iPAQ Pocket
PC cannot find
my Bluetooth-
enabled Mobile
phone.
• Be sure your mobile phone is in discoverable mode.
• Contact your mobile phone manufacturer and ask if there
is a firmware upgrade.