HP 348773-001 User's Manual
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Troubleshooting
User’s Guide 6-1
Troubleshooting
Problem Solution
I cannot get a GPS signal Ensure your GPS receiver is switched on and fully charged up.
Take your GPS receiver outside so you have a clear view of the
sky.
Allow 5-10 minutes to receive a GPS signal. If GPS receiver has a
valid signal, the green LED flashes.
I cannot connect my GPS
receiver to my PocketPC
Check your GPS receiver and your iPAQ PocketPC are within 5-
10 yards apart.
Check the Bluetooth Radio on your iPAQ PocketPC is switched on
by tapping the Bluetooth icon at the bottom right side of the Start
screen.
Check your GPS receiver is switched on and charged.
Switch on the power switch; if the GPS receiver is not charged up
the power LED is red.
Switch on Navigation system. The GPS receiver should automati-
cally connect with the iPAQ PocketPC. If this does not happen,
follow the instructions in the User’s Guide to connect the GPS
receiver with the iPAQ PocketPC.
I cannot install the maps Ensure your iPAQ PocketPC is connected via Microsoft Active-
sync with your Desktop.
Ensure Navigation System is installed on the iPAQ PocketPC.
(There should be an icon in the Start> Programs menu).
Perform a soft reset on your iPAQ PocketPC before trying to
install any maps. (Refer to your iPAQ PocketPC User’s Guide for
details. All data and settings are retained).
Ensure Navigation System is closed. From the Start menu select
Settings > System > Memory >Running Programs > iPAQ Nav
System > Stop.
Verify there is sufficient memory in your selected target location.
Verify the correct CD-Rom is inserted in your CD drive
My GPS receiver has asked me
for a passkey to connect
The GPS receiver has a default passkey of 2003.
The Bluetooth Manager may be set to require a passkey.
Tap on the Bluetooth icon > Bluetooth Settings.
Tap the right arrow key at the bottom of the screen to the Serial
Port tab.
Ensure the Authentication (Passkey) required check box is
unchecked.
I cannot find a location Check the address is entered correctly.
Check the appropriate map for the address is loaded.
Sometimes an address is not stored in the database. Navigation
Technologies is always updating the map content. To provide feed-
back and add a new address complete a Feedback Form on
www.hp.com/go/ipaqnavigation