+3(QFU\SWLRQ6PDUW&DUG6HFXULW\6\VWHP8VHU¶V*XLGH
7URXEOHVKRRWLQJ
20 English
Troubleshooting
If you are experiencing any problems with your OmniBook, do not log off
or remove your smart card until the problem has been resolved.
Additional troubleshooting information is available in the online help.
3UREOHP ([SODQDWLRQ $FWLRQ
,ORVWP\VPDUW
FDUG
,I\RXDUHXVLQJ17\RXZLOOQRZEH
XQDEOHWRORJRQWR\RXU17DFFRXQWDQG
JDLQDFFHVVWR\RXU2PQL%RRN<RXZLOO
DOVREHXQDEOHWRUHDGWKHILOHVLQ\RXU
6HFXUHIROGHU
0DNHDQHZFDUGRQDQRWKHU2PQL%RRNZLWKD
6PDUW&DUG6HFXULW\6\VWHPXVLQJ\RXU
UHFRYHU\ILOHVHHSDJH
,I\RXFDQ¶WGRWKLVFRQWDFW\RXUV\VWHP
DGPLQLVWUDWRUWRUHJDLQDFFHVVXVLQJWKH
DGPLQLVWUDWRUFDUG,IWKHFRPSXWHUZLOOQRW
XQORFNFDOO+3IRUDVVLVWDQFHLQUHVWRULQJWKH
%,26SDVVZRUG7KHQPDNHDQHZFDUGXVLQJ
WKHUHFRYHU\ILOH,IQRUHFRYHU\ILOHLVDYDLODEOH
HQFU\SWHGGDWDLVQRWUHFRYHUDEOH
,I\RXDUHXVLQJ:LQGRZV \RXZLOO
EHXQDEOHWRUHDGWKHILOHVLQ\RXU6HFXUH
IROGHUDQGPD\QRWEHDEOHWRVWDUWWKH
FRPSXWHU
0DNHDQHZFDUGRQDQRWKHU2PQL%RRNZLWKD
6PDUW&DUG6HFXULW\6\VWHPXVLQJ\RXU
UHFRYHU\ILOHVHHSDJH
,IWKHFRPSXWHUZLOOQRWXQORFNXVHDQ
DGPLQLVWUDWRUFDUGRUFDOO+3IRUDVVLVWDQFHLQ
UHVWRULQJWKH%,26SDVVZRUG7KHQPDNHD
QHZFDUGXVLQJWKHUHFRYHU\ILOH,IQRUHFRYHU\
ILOHLVDYDLODEOHHQFU\SWHGGDWDLVQRW
UHFRYHUDEOH
,FDQQRWORJRQWR
P\17DFFRXQW
<RXDUHQRWXVLQJWKHFRUUHFWFDUG\RXU
VPDUWFDUGLVQRWLQVHUWHGFRUUHFWO\LQWKH
VPDUWFDUGUHDGHURUWKHUHDGHULVQRW
FRQQHFWHGFRUUHFWO\WRWKH2PQL%RRN
&KHFN\RXUVPDUWFDUG&KHFNWKDWWKHFDUGLV
FRUUHFWO\LQVHUWHGLQWKHUHDGHUDQGWKHUHDGHU
LVFRUUHFWO\LQVHUWHGLQWKH3&0&,$VORW