Juniper CARE PLUS - SERVICE DESCRIPTION DOCUMENT 10-2010 Manual
Download Manual of Juniper IMPLEMENTATION SUPPORT - SERVICE DESCRIPTION DOCUMENT 10-2010 Other for Free or View it Online on All-Guides.com.
Brand: Juniper
Category: Other
Type: Manual for Juniper IMPLEMENTATION SUPPORT - SERVICE DESCRIPTION DOCUMENT 10-2010
Pages: 10
Download Juniper IMPLEMENTATION SUPPORT - SERVICE DESCRIPTION DOCUMENT 10-2010 Manual
1
2
3
4
5
6
7
8
9
10
© Juniper Networks, Inc.
Juniper Care Plus
Service Description Document – October 2010
Table of Contents
1. Introduction .................................................................................................................................... 2
2. Eligibility and Purchasing ............................................................................................................... 2
3. Service Features and Deliverable Description ............................................................................... 2
3.1. Service Manager ..................................................................................................................... 2
3.2. Expert to Expert Access ......................................................................................................... 3
3.3. Service Insight ........................................................................................................................ 3
3.4. Training Credits and Webcasts ............................................................................................... 5
3.5. Consulting Credits .................................................................................................................. 6
4. End User Responsibilities .............................................................................................................. 8
5. Availability ...................................................................................................................................... 9
6. Scope ........................................................................................................................................... 10
7. Glossary ....................................................................................................................................... 10
About Juniper Networks .......................................................................................................................... 10