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Juniper CARE - SERVICE DESCRIPTION DOCUMENT 10-2010 Manual

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© Juniper Networks, Inc.
Juniper Care
Service Description Document – October 2010
Table of Contents
1. Introduction .................................................................................................................................... 2
2. Eligibility and Purchasing ............................................................................................................... 2
3. Service Features and Deliverable Description ............................................................................... 2
4. Technical Support ...................................................................................................................... 2
5. Junos Space Service Now ......................................................................................................... 5
6. Knowledge Transfer ................................................................................................................... 6
7. Customer Responsibilities ............................................................................................................. 6
8. Availability ...................................................................................................................................... 7
9. Scope ............................................................................................................................................. 7
10. Glossary ..................................................................................................................................... 7