HP Vectra VL410 Troubleshooting Manual

Download Troubleshooting manual of HP Vectra VL410 Desktop for Free or View it Online on All-Guides.com.

Brand: HP

Category: Desktop

Type: Troubleshooting manual for HP Vectra VL410

Pages: 40

Download HP Vectra VL410 Troubleshooting manual

HP Vectra VL410 Troubleshooting manual - Page 1
1
HP Vectra VL410 Troubleshooting manual - Page 2
2
HP Vectra VL410 Troubleshooting manual - Page 3
3
HP Vectra VL410 Troubleshooting manual - Page 4
4
HP Vectra VL410 Troubleshooting manual - Page 5
5
HP Vectra VL410 Troubleshooting manual - Page 6
6
HP Vectra VL410 Troubleshooting manual - Page 7
7
HP Vectra VL410 Troubleshooting manual - Page 8
8
HP Vectra VL410 Troubleshooting manual - Page 9
9
HP Vectra VL410 Troubleshooting manual - Page 10
10
HP Vectra VL410 Troubleshooting manual - Page 11
11
HP Vectra VL410 Troubleshooting manual - Page 12
12
HP Vectra VL410 Troubleshooting manual - Page 13
13
HP Vectra VL410 Troubleshooting manual - Page 14
14
HP Vectra VL410 Troubleshooting manual - Page 15
15
HP Vectra VL410 Troubleshooting manual - Page 16
16
HP Vectra VL410 Troubleshooting manual - Page 17
17
HP Vectra VL410 Troubleshooting manual - Page 18
18
HP Vectra VL410 Troubleshooting manual - Page 19
19
HP Vectra VL410 Troubleshooting manual - Page 20
20
HP Vectra VL410 Troubleshooting manual - Page 21
21
HP Vectra VL410 Troubleshooting manual - Page 22
22
HP Vectra VL410 Troubleshooting manual - Page 23
23
HP Vectra VL410 Troubleshooting manual - Page 24
24
HP Vectra VL410 Troubleshooting manual - Page 25
25
HP Vectra VL410 Troubleshooting manual - Page 26
26
HP Vectra VL410 Troubleshooting manual - Page 27
27
HP Vectra VL410 Troubleshooting manual - Page 28
28
HP Vectra VL410 Troubleshooting manual - Page 29
29
HP Vectra VL410 Troubleshooting manual - Page 30
30
HP Vectra VL410 Troubleshooting manual - Page 31
31
HP Vectra VL410 Troubleshooting manual - Page 32
32
HP Vectra VL410 Troubleshooting manual - Page 33
33
HP Vectra VL410 Troubleshooting manual - Page 34
34
HP Vectra VL410 Troubleshooting manual - Page 35
35
HP Vectra VL410 Troubleshooting manual - Page 36
36
HP Vectra VL410 Troubleshooting manual - Page 37
37
HP Vectra VL410 Troubleshooting manual - Page 38
38
HP Vectra VL410 Troubleshooting manual - Page 39
39
HP Vectra VL410 Troubleshooting manual - Page 40
40
If You Have a Problem
21
Keyboard Test Error
Have you checked that...
How
The keyboard cable is correctly connected
Ö
1
Switch off the PC.
2
Plug the cables into the correct connectors on the back of the PC (you
may have problems if you connect the mouse to the keyboard connector).
The keyboard is clean and keys are not
stuck down
Ö
Check all keys are at the same height, and none are stuck (keyboard)
The keyboard is working
Ö
1
Switch off the PC.
2
Replace the keyboard by a known working unit.
3
Switch on the PC, and check it works.
Run e-Diagtools. Refer to page 26.
The keyboard port is working
Ö
1
Disconnect the keyboard from the PC.
2
Attach the keyboard to another PC of the same model.
3
If the keyboard works you may need a new system board. Contact your
authorized support provider.
You are using the latest BIOS for your PC
Ö
Download the latest BIOS and instructions for its installation from HP’s Web
at:
www.hp.com/go/vectrasupport
I
II
If
f f
f t
tt
th
hh
he
e e
e p
pp
pr
rr
ro
oo
ob
bb
bl
ll
le
ee
em
m m
m p
pp
pe
ee
er
rr
rs
ss
si
ii
is
ss
st
tt
ts
ss
s,
, ,
, c
cc
co
oo
on
nn
nt
tt
ta
aa
ac
cc
ct
t t
t y
yy
yo
oo
ou
uu
ur
r r
r a
aa
au
uu
ut
tt
th
hh
ho
oo
or
rr
ri
ii
iz
zz
ze
ee
ed
d d
d s
ss
su
uu
upp
pppp
ppo
oo
ort
rt rt
rt p
pp
pr
rr
ro
oo
ov
vv
vi
ii
id
dd
de
ee
er
rr
r
Floppy Drive Test Error
Have you checked that...
How
The drive is correctly configured in the
PC’s Setup program.
Ö
1
Restart the PC.
2
Press F8 when the HP logo appears, then select
Enter Setup
.
3
Check the floppy disk drive is enabled and that the correct type is
selected (refer to page 14).
The floppy drive is working
Ö
Insert a known working floppy disk and see if it works
Ö
Run e-Diagtools. Refer to page 26.
You are using the latest BIOS for your PC
Ö
Download the latest BIOS and instructions for its installation from HP’s Web
at:
www.hp.com/go/vectrasupport
Advanced Troubleshooting
The drive cables are correctly connected
Ö
1
Disconnect the power cord.
2
Remove the PC’s cover (see page 32).
3
Check the floppy drive’s power and data cables are correctly connected.
Refer to the HP Vectra XE310 Upgrade Guide (details on page 5).
4
Close the PC then switch it on and check it works.
The drive cable is working
Ö
1
Disconnect the power cord.
2
Remove the PC’s cover (see page 32).
3
Replace the floppy drive cable by a known working cable from the same
model of PC, if possible.
4
Close the PC then switch it on and check it works.
The drive itself has not failed
Ö
1
Disconnect the power cord.
2
Remove the PC’s cover (see page 32).
3
Replace floppy by a known working drive from the same model of PC,
if possible. Refer to the HP Vectra XE310 Upgrade Guide (see page 5).
4
Close the PC then switch it on and check it works.
5
If the drive works, replace the defective drive.
Refer to page 14 for more information on troubleshooting floppy drives. If the problem persists, contact your authorized support
provider