Dell SonicWall SRA 4200 Administrator's Manual
Download Administrator's manual of Dell 4200 Desktop, Gateway for Free or View it Online on All-Guides.com. This version of Dell 4200 Manual compatible with such list of devices, as: 4200, SonicWall SRA 4200, SonicWall SRA 1200, SonicWall SRA 1600, SonicWall SRA 4600
Brand: Dell
Category: Desktop , Gateway , Network Hardware , Server
Type: Administrator's manual
Model: Dell 4200 , Dell SonicWall SRA 4200 , Dell SonicWall SRA 1200 , Dell SonicWall SRA 1600 , Dell SonicWall SRA 4600
Pages: 440
Secure Virtual Assist Configuration | 217
Notification Settings
To configure Virtual Assist notification settings, perform the following tasks:
Step 1 On the Secure Virtual Assist > Settings page, click the Notification Settings tab at the
bottom of the page.
Step 2 To automatically email support technicians when a customer logs in to the Virtual Assist queue,
enter the technicians’ emails in the Technician Email List. Separate multiple emails with semi-
colons (the ; symbol).
Step 3 The next three fields allow you to customize the email invitation:
• Subject of Invitation - The email subject line.
• Support Link Text in Invitation - Text that introduces the link to the URL for accessing
Virtual Assist.
• Invitation Message - The body of the invitation email message.
• Default Email Address for Invitation - The default source email.
These three fields support the following variables to customize and personalize the invitation:
• %EXPERTNAME% - The name of the technician sending the invitation email.
• %CUSTOMERMSG% - The disclaimer configured on the General Settings tab.
• %SUPPORTLINK% - The URL for accessing Virtual Assist.
• %ACCESSLINK% - The URL for accessing the SRA Virtual Office.
Note
The currently configured mail server and email return address are listed at the bottom of the
Secure Virtual Assist > Settings page. To enable technicians to receive notification emails
and to email Virtual Assist invitations to customers, a mail server must be configured on the