VERIFONE VX 520 Quick Reference Manual
Download Quick reference manual of VeriFone VX 520 Payment Terminal, Touch terminals for Free or View it Online on All-Guides.com.
Brand: VeriFone
Category: Payment Terminal , Touch terminals
Type: Quick reference manual
Model: VeriFone VX 520 , VeriFone XEVA440
Pages: 2
1
2
NOTE: Italicized steps are optional and may not be prompted for.
NOTE: Printing the customer copy is an option on all transactions.
RETAIL
Quick
Reference
Guide
CARD TYPES ACCEPTED
• Visa
• MasterCard
• Debit Cards
• American Express
• Discover
• PayPal
• Carte Blanche
• Diners Club
• JCB
• EBT
• Private Label
TERMINAL MESSAGES
AMOUNT DUE/BALANCE DUE: A partial
authorization has occurred. Ask customer
for another form of payment for the
remaining balance of the sale. Press
ENTER
to print the receipt. Pressing
CANCEL will not
void the transaction.
AVS (ADDRESS VERIFICATION SERVICE): Checks
if the street address and ZIP code entered
match the customer’s billing address.
CALL: Call Voice Authorization Center. If
approved, proceed with Ofine Entry.
HOLD/CALL OR PICK UP CARD: Hold the card.
Use Code 10 procedure. Call the Voice
Authorization Center.
CARD SWIPE ERROR: Magnetic stripe did not
read. Swipe card again or manually key-in
account number.
COMM ERROR: A communication error has
occurred. Check line connections, call Help
Desk.
GB (NUMBER): Good batch. Batch transmission
accepted.
MANUAL ENTRY NOT ALLOWED: Current
transaction will not allow manual entry.
Debit cards may not be manually keyed-in.
QD (NUMBER) OR RB (NUMBER): Quit Duplicating
or Rejected Batch. Call Help Desk.
RECORD NOT FOUND: Invoice number is not
found in terminal batch.
SETTLE FAILED, RETRY: Settlement failed, call
help desk.
V-CODE: Verication Code. A 3-4 digit non
embossed number found on card signature
panel or near embossed account number
on front. V-code may be prompted for on a
manually-entered transaction.
AUTOMATIC DOWNLOADS
With this application, downloads are
automatically initiated by the terminal at
a preset time and date. Some automatic
downloads will require the terminal to be
re-authenticated. Any manual congurations
performed on the terminal will be reset after
a download.
0300033
V081616
© 2016 Total System Services, Inc. All rights reserved worldwide. TSYS is a federally registered service mark of Total System Services, Inc. Other marks are trademarks
or registered trademarks of their respective owner.
www.tsysacquiring.com
Bank Name ______________________
Bank Phone ______________________
Help Desk Phone __________________
V Number _______________________
Voice Authorization Phone ____________
Merchant Number ID _______________
Other __________________________
_______________________________
QUICK REFERENCE
VERIFONE® VX 520, XEVA440
CREDIT SALE
• Select SALE
• Enter sale amount and press ENTER
– Enter tip amount and press ENTER,
or press
ENTER to bypass.
• Select
YES
• Swipe, tap, or insert customer card or
manually enter account number and
press
ENTER
– Select the desired language
– Select
CREDIT
– Enter expiration date (MMYY)
and press
ENTER
– Card present? Select YES
(if No, see Mail/Phone section)
– Imprint the card and press
ENTER
– Enter V-Code and press ENTER,
or press
ENTER to bypass
– If bypassed, select V-Code option:
NO (no V-Code), XREAD (unreadable),
or
XPROV (not provided)
– Enter Zip Code and press
ENTER
– Have customer enter PIN on PIN pad and press
ENTER,
press ENTER to bypass
• Terminal dials out
– Remove the card
• Receipt prints
MAIL/PHONE SALE
• Press the purple DOWN ARROW key
• Select
PHONE ORDER
• Enter sale amount and press ENTER
• Select YES
• Manually enter account number
and press
ENTER
• Enter expiration date (MMYY)
and press
ENTER
• Select option: PHONE or WEB
– If Web, encrypted? Select YES or NO
• Enter purchase order number,
and press
ENTER
• Enter V-Code and press ENTER, or press
ENTER to bypass
– If bypassed, select V-Code option:
NO (no V-Code), XREAD (unreadable),
or
XPROV (not provided)
• Enter street address number
and press
ENTER
• Enter Zip Code and press ENTER
• Terminal dials out, and receipt prints
DEBIT SALE
• Select SALE
• Enter sale amount and press ENTER
• Select YES
• Swipe or insert customer card
• Select
DEBIT
• Have customer enter PIN on
PIN pad and press
ENTER
– Enter cash back amount and press ENTER
• Terminal dials out, and receipt prints
CREDIT REFUND
• Press the purple DOWN ARROW key
• Select
REFUND
• Enter refund amount and press ENTER
• Select YES
• Swipe, tap, or insert customer card or
manually enter account number and
press
ENTER
– Select the desired language
– Select
CREDIT
– Enter expiration date (MMYY) and press ENTER
• Terminal dials out
– Remove the card
• Receipt prints
DEBIT REFUND
• Press the purple DOWN ARROW key
• Select
REFUND
• Enter refund amount and press ENTER
• Select YES
• Swipe, tap, or insert customer card or
manually enter account number and
press
ENTER
• Select DEBIT
• Have customer enter PIN on PIN pad and
press
ENTER
• Enter original transaction date (MMDDYY),
and press
ENTER
• Enter original time (HHMMSS),
and press
ENTER
• Terminal dials out, and receipt prints