Verifone VX 820 Duet Troubleshooting Manual
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Brand: VeriFone
Category: Payment Terminal , Touch terminals
Type: Troubleshooting manual for VeriFone VX 820 DUET
Pages: 3
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TROUBLESHOOTING GUIDE
VERIFONE VX 820 DUET
Error Messages
Below are some error messages you might
see on your terminal and how to resolve
them. If you require further assistance our
Technical Helpdesk is available 24/7 on 0800
338 767 (option 2).
Ofine
This error message indicates your terminal
cannot connect to your payments network,
and is in ‘Ofine Mode.” The terminal can still
take transactions, using functionality called
‘Electronic Ofine Vouchers’. The terminal will
ask for signatures during these transactions.
It is very important that you keep all receipts
signed by cardholders while your terminal is
in Ofine Mode.
You can nd more information about
Electronic Ofine Vouchers at:
www.eftpos.co.nz/electronic-ofine-vouchers,
or in the Guide provided with your terminal.
Please try again
Please refer to the Communication Errors
section of this guide.
Tamper
Verifone eftpos terminals have a number
of security features to protect merchants
and cardholders from fraud, this includes a
security feature we call ‘Tamper’. In the event
someone attempts to access the terminal’s
internal parts the terminal will become
unusable.
Occasionally if a terminal is dropped or
experiences a sudden impact it will go into
Tamper Mode. Your terminal will need to
be replaced. Please contact our Technical
Helpdesk on 0800 338 767 (option 2) for
assistance.
Download Needed
This error message could be due to a number
of software issues. Please contact our
Technical Helpdesk on 0800 338 767 (option
2) for assistance.
Load Params Required
Your terminal requires an update. You can
download the update by:
1. Pressing the menu button and scrolling to
nd and select ‘Load Parameters’
2. If successful, your terminal will display
‘Accepted’ on-screen
3. If the Load Parameters is not accepted,
refer to the Communication Errors
section of this guide.
Man Logon Required
This message indicates your terminal has not
connected to the payment network. You can
manually attempt a logon by:
1. Press the menu button and scroll to nd
and select ‘Load Params’
2. If successful, your terminal will display
‘Accepted’ on-screen
3. If the Load Parameters is not accepted,
refer to the Communication Errors
section